sumo-sam

My room mate and I went to Shangrila-Plaza Mall today. We wanted to try something different and also we want to watch the Indie Film Fest. We decided to have lunch while waiting for the film. It’s my room mate’s first time at The Ledge. The place is cozy. The waiters in each restaurants are inviting but not the makulit type. We decided to try Sumo-Sam, since we’re famished and it’s the nearest to the cinema. When we entered the restaurant, no one was there to greet us or show us a table. I walked outside and the waiters are scrumming at one corner, hell knows what they’re talking about. I asked one lady if they still have a table for two and they showed us to a table, take this, beside a family. There are 4 vacant huge tables inside and 2 outside and they decided to put us beside another table. I don’t mind sharing, but if there are vacant seat, why share. So anyway, we asked if we can just sit outside.
After we ordered, I was observing the waiters if anyone would notice that we still don’t have utensils on our table. But of course, none did. They were too busy serving the 2 hotties on the other table, man! Wearing short shorts in public places really helps I guess. After 48,000 years, our orders finally arrived. We had the bacon asparagus, beef and chicken. Our food has been on our table and we still don’t have utensils and drinks. We had to ask 3 times before it finally arrived.
The food is heavenly. Serving is huge also, good for sharing. The place is clean. But the point of all this really is the customer service. They have the worse kind. The waiters are giving you the impatient look while you’re looking at the menu, I saw one while she’s waiting for order from another table, why be a waitress if you’re impatient. They’re not sensitive to the customer’s needs. Why do you need to ask for utensils 3 times before you get one. And the bill. My God! We waited for 20 minutes for the change. My room mate had the impression that they don’t want to give us the change coz it took that long. And its not even peak hours. We had lunch at 2pm. Tsk tsk tsk ! the experience is really bitter sweet. The food is great. But the waiters are abysmal.